It's fun to stay at the MBTA

I was not looking forward to my trip to the Charlie Card Store. I was prepared to beg, threaten, maybe even bribe my way through what I was certain would be a Dantean, Kafkaesque, Orwellian, and probably Quixotic* quest to repair or replace my expired Charlie Card. I...

Now you T it, now you don't

Do you know what you were doing five years ago today? Well, according this this blog, I was in Santa Monica, but according to the MBTA, I was unboxing a brand new Charlie Card. I know this because today, five years later, that Charlie card, suddenly and without...

Fun with phone(y) customer support

My mobile phone is showing signs of age. Sometimes it has trouble going to sleep or waking up, sometimes it’s just slow, sometimes it suffers from embarrassing premature discharge. So I headed over to the local T-Mobile store this weekend to have it checked out....

Weekend Customer Service Update

I thought it would be nice to spend the weekend in Chicago.  Catch up with some local friends, eat some food, see some art, get away from the grind.  Synchronicity started working in my favor – other people I know were going to be in Chicago, I got good...